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I won't lie, watching that video, the guy was a total dick. I don't trust norton as far as i could throw them.
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Bottomline:
Don't blame Norton. Blame CF.

Norton is just going off what CF told them. These guys specialize in auctioning assets from amusement parks, etc. They are there to do a job and move on. They don't have personal memories from GL along with any other park they auction off.

Put your personal feelings aside about GL and realize that these guys go all over the country trying to get the highest dollar for assets. It's nothing personal with Norton.

Your beef is with CF.

Chitown wrote:

You are right. That is their job, as i said this earlier...

Though many may have gone to the auction to say goodbye, which is fine, that was not the purpose of the auction.
Money was the only purpose for it. To get as much as you can as fast as you can. They gave the Vultures a feeding frenzy. (It's really not much different than dealing with used/new car salesman before that industry started going belly-up.) Talk about rude. And as rude as they were, peiople still purchased cars.
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I know its their job...but they at least could of had their information right about the things they are selling like the BD for example. Why not contact ACE to confirm the facts CF gave them. Information if your best friend when selling. I understand it wasn't for people to see the park for the hell of it. I'm just saying the guy was a dick because he obviously didn't have his facts right, which makes him look a bit "off".
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Geauga Lake I will miss you!

A man who is respected in the amusement auction business. I have known him over 20 years.

I trust his operation, he is the best. I have never heard him chastise anyone as he did here but what would you do when it gets thorny.
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I respectfully disagree with you Pinetar. The man was not even remotely professional in that video. He didn't have to respond to any comments made. Besides the fact that it was two words only said.

There were no other things said other then that and should have kept quiet about ACE. He had NO first hand knowledge of that, he was told by CF, he really should have said nothing other then about bidding.

I believe that man owns Norton and should be ashamed of the way he behaved. I get that he is doing a business, but no business man acts that way. That's how you lose customers and build a negative reputation.
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Katie

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I don't have a problem with his request to have a heckler removed. No matter what else it was, it was an auction... a fast paced business transaction.

I have a little problem with the "bake sale" comments... I thought they were in poor taste and uncalled for - especially after he asked security to have the heckler removed. Yes, emotions were high for many of us but most of us weren't there to bid... if we even had auction numbers is was for another souvenier (at least that's why I got mine).

Later in the day (I think it was in front of Haybaler) he made a comment about "That's why we have auctioneers" - I'll review my video again to see if I can find the comment and what instigated it. I thought that was a little flippant as well.

My problem with him is how he conducted himself through the rest of the day. Leaving Turtle Beach on his way to The Dipper and passing Beachcombers he was making some really bad comments about the people blocking his truck, the drink truck blocking his way, etc. Maybe he wasn't getting the bids he hoped for but I'm pretty sure there was a joke about just running through the obsticles as I tried to squeeze past the truck.

No matter the situation... his overall attitude toward the whole day was an embarassment. Norton is a well respected auction house and a leader in what they do. If this is how they behave usually I have to wonder how.

I can talk fast too. I can promote (been a club DJ for years now and handle my own promotions). I can make a horribly amateur looking webpage as well as their webmaster. I have enough travel agent friends that I can book a couple plane tickets from Michigan to Ohio. Let's face it, their job is really not that hard (work UAW Sunday at Geauga Lake for 7 years and tell me about a hard day's work). For him to have the behavior he displayed the whole day is a disgrace.
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abc
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Geauga Lake Auction Album

Gunkey Monkey wrote:

I understand they had a job to do and I don't dispute that but then to say that Dipper was "offered to ACE and other groups" had nothing to do with the auction and was in bad taste. That is an issue that should have been between ACE and CF. He should have just mentioned it was a historical ride and started the bidding.

Anyone notice how quiet it got around Dipper when it was time to bid on it? It was eerie.

It has been several months since my last post.
I will simply state "health reasons" for my absence.
I am just checking in and commenting on a few current posts, including THIS one.
FIRST
I believe that Gunky Monkey says it BEST.
I don't know if the following link has been posted elsewhere, but it is from the ACE web-page and I trust ACE far more than I trust Norton's comments. Check this link and YOU be the judge.
Norton was hired to conduct an AUCTION. They were in no way involved in any (supposed) "offer" of the Dipper for FREE. They claim they took possession of the coaster (for auction) AFTER it was offered to ACE.
This means that they were in no way involved in that offer or process.
Therefore they would not have any first hand knowledge of such an offer and furthermore that offer has no bearing on the current matter of auctioning the ride. Gunky Monkey was correct in his comment.
Norton was simply saying something they were "told" to say (by CF) and CF seems to be incapable of telling the truth much of the time. I have called them Liars and I think that THIS is a documented example of what they are capable of.
The woman who spoke out was stating the TRUTH, in the face of a LIE.
EXCUSE ME; but the TRUTH had a right to be heard.
The Norton actions were inexcusable, but thankfully the truth prevailed as it should have.

An interesting note on the ACE site claims that the auction offer is NOT "final". It will be interesting to see what develops.
IF ACE DID in fact, have a bid on the land (under the condition that the Dipper remained on that land) then they certainly would not turn down the ride for free. Since CF decided to auction the Dipper, one must assume that their offer for the land (with dipper included) was denied; yet we have heard NO definate news that ANY particular offer(S0 have been accepted OR rejected nor do we even know who is offering to buy it or for what purpose.
In MY opinion this is just ONE MORE dirty twisted game on the part of CF, to rid the property of ANY sign of the Dipper or GL.....PERIOD.

CF only hired Norton because they specialize in amusement park auctions. It's not like they were going to hire a company that does car auctions or house auctions. In my own searches, I only found Norton and well, Norton.

Secondly, I've had my own customer service experiences, both with Cedar Fair and outside of Cedar Fair (before my employment with GL) and even I know better customer service even before the training. If you're a guest screaming and yelling at me, I'm going to ask you to calm down and try to resolve the problem. Only after I've tried everything in my power will I transfer you away. But when Norton called for security, I'm going to assume it was Cedar Fair security, they would not have any reason to evict her for simply saying that he was wrong.

However, I must side with Cedar Fair. They hired an auction company that specializes in amusement park auctions. If Norton has an issue, they shouldn't have signed the contract. I never accept a job I think I'll have problems with or can't do.
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