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I just recently got my computer fixed again and not sure where to start first loading my software or camera card reader, printer all in one.

I also have the paid version of Spy Sweeper by Webroot and would like to know if this is enough or should I install SpyBlaster or some other program suggested by Repa (sorry Repa I can't remember that name). I'm feeling like a newbie again but not afraid to ask questions.

I'm using IE6 with Service pack 2 installed. Windows XP Home version with Office Pro installed.

I'm not sure where to start first. I had a complete restore like Linda and feeling a little unsure of myself or what should be installed first.

I also went through these stickies #3

Quote:

3. Open IE and go to Tools > Internet Options > Security > Internet, then press "Default Level", then OK. Now press "Custom Level." In the ActiveX section, set the option "Download signed ActiveX controls" to "Prompt," "Download unsigned ActiveX Controls" to "Disable", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".

Now you will be asked whether you want ActiveX objects to be executed and whether you want software to be installed. Sites that you know for sure are above suspicion can be moved to the Trusted Zone in Internet Option > Security.

So why is ActiveX so dangerous that you have to increase the security for it? When your browser runs an activex control, it is running an executable program. It's no different from doubleclicking an exe file on your hard drive. Would you run just any random file downloaded off a web site without knowing what it is and what it does?

4. Open IE and go to Tools > Internet Options > Security > Restricted Sites, and select the Custom Level button. ensure that all options are set to "Disable" except "Use Pop-up Blocker". Insure that "Software Channel Permissions" is set to "High Safety." Under "User Authentication > Logon" insure that "Prompt for user name and password" is selected. Under "Reset Custom Settings" insure that "High" is selected. Click OK twice to exit and save the settings. Was I supposed to reboot after changing these settings.

But have set them back to default, as I tried to view a panaranic view that Keith showed buy my page was black. I can't understand why I got the black page with the icon of a picture missing.

I also haven't defragged as of yet but did run my Norton for virus and that looks good.

Please help me and let me know where I should start first. I also have a back up drive, does this need to be defragged as well as my drive where my 8 disks were installed for system recovery?

Thanks Sheila a Newbie again...

Sheila,

Here are the steps I would take to reinstall your devices and applications:

1. Go into the control panel and choose "add / remove programs". Remove any applications that aren't critical to the basic operation of the system, and that you can re-install later if you want them. HP is famous for adding a lot of junk that you don’t need and that contains spyware, especially the games.

2. Reboot into "safe mode" by pressing f8 repeatedly as the system boots. Once in safe mode, do a defrag and reboot again.

3. Make sure that Windows Firewall is enabled before going on the internet unless you already have another software firewall installed like ZoneAlarm. If you don’t have a router, you should get one and install it asap.

4. If you haven’t already done so, run an update on your anti-virus program.

5. if you haven’t done so, run Windows Update and get all the critical updates for Windows XP SP2 and Office Pro.

6. Read the instructions for installing the drivers for your all-in-one printer/scanner/fax and camera card reader before connecting them. Follow the order given in the documentation provided for connecting and installing each device and its drivers. Reconnect each of your devices and install the required drivers for them. Complete connecting one device and installing its drivers before connecting the next device.

7. Run Disk Cleanup, reboot into safe mode and defrag again.

8. Reboot into regular mode and install your own software firewall like ZoneAlarm if you use one, and if you already haven’t installed it. If you do install your own software firewall, turn Windows Firewall off after you install it. Install Spy Sweeper and the other spyware utilities mentioned in Sticky # 3 except AVG Anti-Spyware, since you already have Spy Sweeper. Run an update on each utility you install from their respective web sites (except IE-Spyad, if you install this).

9. Reinstall any applications that you want from their disks. Follow any supplied written instructions or look over the "read me" file that is included with almost any application disk. There should be a choice provided as to whether the application starts with Windows or not in the installation process, and in almost all cases except for security software you should not let them start up with Windows. In fact, the only applications that need to run at startup are your anti-virus, anti-spyware, and firewall. You can turn everything else off in msconfig (let us know if you want to know how to do this). Click on Start>All Programs>Startup. If Startup is not empty, delete anything you find there. Limiting the applications that run to only those that are needed at startup will greatly improve your system speed and performance.

10. Run another Disk Cleanup. Reboot into safe mode and defrag again.

11. Reboot the system and restore any data files that were backed up if you have any. Make sure that your firewall, virus and spyware scanners are active and showing in the system tray.

12. When you surf the internet, do it in a Limited User account, not your Owner account. You will have to use your Owner account to do installations and Windows Updates. Or, you can install DropMyRights and surf without having to switch accounts. DropMyRights will run any application or browser you tell it to in a restricted user mode.
_________________
Repa

Older than dirt!

Repa,

Thank you for the help.
I just uninsulated a couple of games from HP Game Channel called Kubox and Pigpen, they still show on my all programs menu so I'm assuming I right click and delete them now. These are from Wildtanget

I also have some games that I don't see in my add or remove programs Games, such as free cell, hearts, est...which show on my All Programs menu but didn't see them in Add or Remove from my Control Panel, these don't bother like the others and if I can't find how to get rid of them I will leave them. I can right click and delete them from my Start>All Programs Menu, but unsure of this...

I did see a couple of things that looked like games on my Add and Remove menu but I'm unsure; Python 2.2 combines Win32 extensions.
Python 2.2.1...the icon looks like a alligator. I wait for instructions before removing these. It looks like a game but may not be.

I got my office updates installed now and have of course scanned for viruses as soon as I got my computer home.

A couple of questions I have always wanted to get straight when in safe mode.
I can get into safe mode by pressing F8 but have the options

Quote:

3. Make sure that Windows Firewall is enabled before going on the Internet unless you already have another software firewall installed like Zone Alarm. If you don't have a router, you should get one and install it asap.

...

Sorry for all of these questions but they are running through my head and I need to understand.

I have the paid version of Spy Sweeper by Webroot. I thought this covered everything as I know if I change my Home Page as well as others, I get a warning. I'm asked if I should keep it or not. I don't mind installing other programs for more protection if needed. I haven't installed Spy Sweeper as of yet because I'm not sure if I should install my card reader, Adobe 5 and All in one printer. Or wait and install Spy Sweeper after all of these installs.

I also don't understand about drivers with my all in one Epson Stylus CX6400. I thought all the drivers were install with the disk? I also don't want this to start up when windows starts, so I'll make sure I read or when installing. I always thought I had to do a custom install for this but unsure. I'm taking this slow so please bear with me.

One more thing. HP Center does show up in my Start Up and on my notification area. Do I need it on my notification area as well as Start up?

Thanks for the help. I keep you up to date on my progress.
Respectfully,
Sheila

Sheila wrote:

Repa,

Thank you for the help.
I just uninsulated a couple of games from HP Game Channel called Kubox and Pigpen, they still show on my all programs menu so I'm assuming I right click and delete them now. These are from Wildtanget

Sheila, WildTangent is the source of the spyware I mentioned that is piggybacked with the games. here are other games to look for that are games furnished by WildTangent:

Blasterball
Fate
Blackhawk Striker 2
Phoenix Assault
Polar Tubing
Groove-o-Matic
Jewel Thief
Polar Bowler
Tradewinds
Orbital
There may be others

If you aren't sure what an application is in the Add/Remove Programs list, google it to find out what it is and then determine if you need it.

If you don't already have Spybot Search and Destroy (See Sticky #3), download it, update it and run it in safe mode first and then normal mode, and it will get rid of any files and applications remaining from Wildtangent after you have deleted whichever ones you can find from Add/Remove Programs. After running Spybot, set a new restore point and then go into the registry editor and delete any references to wildtangent there. To do that, click Start > Run, type "regedit" in the text bar without the " " and hit Enter. The Registry Editor appears.

1. Click on My Computer if it isn't highlighted to highlight it. From the menu bar, select Edit > Find. In the Find window that appears, type "wildtangent" without the " " in the text bar and click on the Find Next button on the right.

2. A search for wildtangent will begin. When it finds an entry, the search stops and the line containing wildtangent is highlighted.

3. Right-click on that line and select "Delete" from the popup menu that appears.

4. Then, on the menu bar select Edit > Find Next. The search for wildtangent will continue until it finds another entry. Delete this one as before in step 3 above.

5. Keep repeating steps 3 and 4 above until search tells you it has completed its search of the registry. Then, close the Registry Editor window.

Here is additional information about Wildtangent if you want to investigate it further:

http://en.wikipedia.org/wiki/WildTangent

I also have some games that I don't see in my add or remove programs Games, such as free cell, hearts, est...which show on my All Programs menu but didn't see them in Add or Remove from my Control Panel, these don't bother like the others and if I can't find how to get rid of them I will leave them. I can right click and delete them from my Start>All Programs Menu, but unsure of this...

The games you mention in the above paragraph are ok. They should include:

Free Cell, Hearts, Internet Backgammon, Internet Checkers, Internet Hearts, Internet Reversi, Internet Spades, Minesweeper, Pinball, Solitaire, and Spider Solitaire

You don't need to worry about them.

I did see a couple of things that looked like games on my Add and Remove menu but I'm unsure; Python 2.2 combines Win32 extensions.
Python 2.2.1...the icon looks like a alligator. I wait for instructions before removing these. It looks like a game but may not be.

Python is a dynamic, object-oriented programming language that is used for software development. You will probably never need it unless you want to get into software development, but I will defer to Keith as to whether you should remove it. It won't hurt to be there unless you are crowded for space on your hard drive.

I got my office updates installed now and have of course scanned for viruses as soon as I got my computer home.

A couple of questions I have always wanted to get straight when in safe mode.
I can get into safe mode by pressing F8 but have the options

Which of these options should I use when I go into safe mode?
I've been told a couple of different things but would like to know which is correct especially when I do a scan for virus or def-rag?

1. Normally you would use Safe Mode.

2. If you are having trouble downloading or updating an anti-spyware or anti-virus program in normal mode, you may have malware that is preventing it. In that case, you would want to go into Safe Mode with Networking in order to download and/or update your anti-virus and anti-spyware applications and then run them in Safe Mode. This works there because viruses and malware normally cannot run in Safe Mode. That is why, in the instructions I give in the Stickies for scanning for, and removing malware and viruses, I tell you to run the scans in Safe Mode. This not only allows the scanners to run correctly, but also to access files and applications and delete harmful ones that they cannot access in Normal Mode because they are either open and being used by some process, or they are applications that are running.

Your Number 3...

Quote:

Why would I need a router? I do have Windows Firewall and it's enabled but do have a CD to install Zone Alarm, which I'll wait until I come to this step.
I have Charter High Speed Internet and a cable modem. I thought a router was if I had more than one computer installed?

Yes, routers do allow you to network when you have more than one computer connected to the Internet. But they also serve an extremely important function when it comes to Computer Security that you won’t have otherwise. All computers connected to the Internet are subject to attack. You need router security features to be safe. Almost all routers for home use like Linksys, Netgear, and D-Link have hardware firewalls providing considerable protection against hacking into your computers.

Layers of defense are the best approach (as I mentioned with spyware and malware), so you should have two firewalls (software and hardware). Using two software firewalls is not a good idea, as they will interfere with each other. That is why you should use a hardware and software combination. I personally would never connect to the Internet without a hardware firewall. You can get a good Router/Firewall for under $60.00. You place it in between your computer and your cable modem. There are instructions for connecting and setting the router up that come on a disk. If you have any problems connecting, the router manufacturer has a toll free tech support number, and they will guide you through the setup step-by-step over the phone.

Now, for your information, my DSL service provides a DSL Modem/Firewall combination with the service. So, you might want to check with your Internet Service Provider to see if your Cable Modem also has a Firewall, although I doubt it – I have never heard of anyone who has Charter High Speed Internet Service having a modem/firewall combination in the box they provide with the service, just the modem.

I still have to def rag in safe mode hoping this is the correct way. I'm sure it won't hurt anything Smile

...

Yes, that is the correct way to do it.

Sorry for all of these questions but they are running through my head and I need to understand.

I have the paid version of Spy Sweeper by Webroot. I thought this covered everything as I know if I change my Home Page as well as others, I get a warning. I'm asked if I should keep it or not. I don't mind installing other programs for more protection if needed. I haven't installed Spy Sweeper as of yet because I'm not sure if I should install my card reader, Adobe 5 and All in one printer. Or wait and install Spy Sweeper after all of these installs.

Install your devices before installing your software applications.

I will summarize here what I told you in replying to your PM about this subject:

Layers of defense are the best approach, and adding Spywareblaster and IE-Spyad will not interfere with Spy Sweeper, but will complement and work together with Spy Sweeper to give you added protection that you would not have with Spy Sweeper alone. Spywareblaster and IE-Spyad are not running while they protect you, so they do not take up additional system resources.

I also don't understand about drivers with my all in one Epson Stylus CX6400. I thought all the drivers were install with the disk? I also don't want this to start up when windows starts, so I'll make sure I read or when installing. I always thought I had to do a custom install for this but unsure. I'm taking this slow so please bear with me.

Yes, you want to read the instructions carefully, follow the installation/connection order given, and do the custom install so that all you install are the drivers at this point. Your printer icon does not have to show in the system tray in order for the printer to print. So, the printer does not have to start at Startup, nor do any of your other devices. You can install any other associated software the vendor provides on the cd later if you feel you need it. Just make sure your devices operate correctly after each is connected and installed. For example, do a test print to the printer to see that it prints, etc.

One more thing. HP Center does show up in my Start Up and on my notification area. Do I need it on my notification area as well as Start up?

You do not need the HP Center starting when Windows starts. It is a resource hog. You can access it when you need it from the Start button. If it is in the System Tray where time shows, turn it off in msconfig.

Hope this helps. If you have any more questions or need clarification, don't hesitate to ask here.
_________________
Repa

Older than dirt!

Repa,

I just sent you a PM...After getting a reply from this I will resume. Please take your time. I'm getting off for a while and relax my brain.

BTW...I'm seeing the The page cannot be displayed under this reply. In the Topic Review...

I guess I need to rest the old gray matter. I'll be back later or maybe tomorrow morning. Thank you for all of your help.

Respectfully,
Sheila

Repa,

Everything seems to be going along well. I haved cleaned out the games from Wildtanget and defragged, est. I wanted to keep you informed and thank you. I'm still reading your steps and will let you know if I need any help. I still have some things yet to do but you have made this so easy to understand.

Have a nice day and thanks for updating the info...Ok...back to work for me... Wink

_________________

"You will find as you look back upon your life that the moments when you have really lived are the moments when you have done things in the spirit of love.” ...
"Henry Drummond"

Quote:

You can turn everything else off in msconfig (let us know if you want to know how to do this). Click on Start>All Programs>Startup. If Startup is not empty, delete anything you find there. Limiting the applications that run to only those that are needed at startup will greatly improve your system speed and performance.

I could use help with this as I have forgotten how to get into msconfig.
I think I type msconfig in run but want to be sure before I do this step.

I also will be getting a router soon. I do have a CD for Zone Alarm but I'm using Windows at the present moment but would like to install Zone Alarm soon.

Thanks Again,
Sheila

Sheila wrote:

Sheila, you will be safer if you install ZoneAlarm now, at least until you get a router. Then, its your choice whether to continue using it or not. It does let you know when something on your computer is trying to get to the internet, whereas Windows Firewall does not.

Select Start > Run. Type msconfig in the text bar. Click Ok. Select the Startup Tab. Uncheck any Startup item not part of your anti-virus, anti-spyware and security software. The information in the 2nd column under "Command" will give you some information about what the item is. You can expand that to see more of the information by putting your cursor on the right border of the Command column until a + sign with arrows pointing left and right appear, left-click, and drag to the right. When you have deselected everything you don't need, click ok and restart your computer. After your system reboots, a window will come up telling you that you changed something. To prevent that window from coming up everytime you reboot, put a check mark in the small block in the lower left of that window and click ok.

Make sure your anti-virus, anti-spyware, and security icons are still in the system tray and look normal. Don't forget to check Start > All Programs > Startup and delete any shortcut appearing there.
_________________
Repa

Older than dirt!

Thanks Repa,

I'll be working on this today. I will keep you informed or ask questions if I have any problems.

Much appreciated as always,
_________________

"You will find as you look back upon your life that the moments when you have really lived are the moments when you have done things in the spirit of love.” ...
"Henry Drummond"

When using a limated user's account should live updates for Norton not load. Norton does show in this account but the live updates do not?

I coming along slowly except for this which I'm not sure about.

Thanks
_________________

"You will find as you look back upon your life that the moments when you have really lived are the moments when you have done things in the spirit of love.” ...
"Henry Drummond"

Sheila, use your limited user account just for browsing. Norton updates, Windows Updates, and some programs will either not work or will not work correctly in a limited user account. You must be in your Owner or Administrator account for those updates to work. That's why I like DropMyRights, because you can browse as if you were in a limited user account while not having to switch out of your Owner or Admininstrator account.
_________________
Repa

Older than dirt!

I'm not sure what is wrong when I start up my computer in the morning.
It's like I'm on a dial up connection or worst. I looked into msconfig and tried to figure what might be causing this problem.
I've notice that in my system tray Adobe Download Manager is there, but I can't be sure what to stop when I go to msconfig or some of the other programs that can be stopped at start up.

I have NView desktop manager which is disabled,.. I'm not sure if this is a problem I need or not.
I'm in my limated account now and don't see it in my Start>All Programs Menu...I do believe its in the control panel, but did sit on my system tray (notification area) It didn't show in my start up menu and I didn't disable it from msconfig.

I feel like the computer is waiting much too long at start up in the morning and can't figure why this waits so long for anything to load.

What happens when I start up in the morning, I log into my Owner Account and wait. I see the system tray load and my start up programs and wait for the timer icon to stop. I then open Norton to check for updates and wait It doesn't load for a long while. I might also hit IE and I have to wait for a while for anything to open. Probably about 3 to 5 minutes, maybe longer. I thought I didn't hit the mouse button hard enough so I tried again. Then I wait and wait and two windows open and of course Norton opens, but after waiting a long time.

In my limited account Norton Live Updates are turned off completely as well as Options or disable.
If I open Norton (In my Limited Account) System Status Alert Automatic Live updates Off. I did click on the info. which brought me to a page
which showed instructions on how to download this one particular update, but this is a limited account so I'm not sure. My live updates work and are up to date in my Owner Account.

Everything was working well after I disabled HP in my system tray and my computer was actually running a lot faster.
I have a lot of space on my hard drive and added 512 memory a few months ago.

This seemed to start after I installed my card reader and Adobe 5.
I uninsulated my card reader and reinstalled it, which I have the feeling I did this install wrong. I'm looking at my computer (explore) and the card reader looks right in this limited account. I'll have to get back to you on this when I check it out in my Owner Account. I could be wrong here and this is fine. I'm trying to think of what is causing almost a freeze at start up in the mornings. If I were to open IE or try say 5 times hitting the IE after a long while 5 windows would open. I don't see the hour glass always so I think the mouse wasn't clicked.

Sorry if I'm repeating myself on some things. I do want to install Spy Sweeper (paid version) but this has been going on for a few days now and I can't put my finger on the problem. So this is keeping me from installing my spy ware program and a couple of other imaging software programs along with another spy ware program. I'm not sure which one I should install with my paid version of Spy Sweeper.

Thank You,
_________________

"You will find as you look back upon your life that the moments when you have really lived are the moments when you have done things in the spirit of love.” ...
"Henry Drummond"

Sheila

Boot your system into the admin account while holding down the shift key. Once XP has loaded release the key and watch what loads up. Install the spyware program and do an immediate update for it. Run it in full scan and delete anything that it finds. Update Windows next. Being online without these updates is as risky as running in the admin account, so go ahead and get them all updated. One spyware scanner will do until you find the problem with your computer.

DO NOT SET A RESTORE POINT WHILE YOU ARE HAVING PROBLEMS!!

The Nview desktop manager is likely a utility connected with your video card. You can uncheck it msconfig / startup until you fix your problem. While you are in there, uncheck anything not related to your basic system, virus detector and spy ware scanner.

My suspicion is that Norton is somehow corrupted and will have to be reloaded. An update may fix it, but I doubt it. If you have the install disk, that may be a good place to start. Just uninstall it from the add/remove program list and immediately reinstall and update it.

Think about whether you really need the Adobe download manager. Very few people not working with a lot of PDF files have a use for it. It should be in the add/remove program list and I would suggest that you dump it. You pick up these little extras when you don't watch what boxes are checked when you download apps. There are a lot of legitimate applications that offer things like Yahoo toolbar and Google search bar along with the main download and these are often checked by default, as they get paid for each download.

That is enough to get you started. Remember that you can't do much in the way of system changes while in the limited account, so save that for surfing after you have updated things.
_________________
"Right now I'm having amnesia and deja vu at the same time. I think I've forgotten this before."

Keith,

Thanks I copied and printed this information this morning.
I did install Spy Sweeper, updated and scanned.

I'm not sure if I understand what you said

Quote:

Boot your system into the admin account while holding down the shift key. Once XP has loaded release the key and watch what loads up.

Do you mean restart? Or from my Limited account? I tried holding the shift key during a restart and didn't notice anything different.

I will uninstall Norton and reinstall and see what happens with the disk.
I may have to buy a newer version as I'm using 2005. The reason: the last few times I got this computer fixed. The hard drive was wiped clean so Norton would reinstall.

I'm not exactly sure what my tech friend did this last time. I believe he switch drives. A little hard to explain but I'll try. I bought a new Hard drive in October and this was installed and my old hard drive was wiped clean and used for a back up drive. say the G. drive.

I think this last fix he switched drives; meaning the old hard drive is now my C drive.
I see things on the G drive (my back up drive now) that I had installed before this last fix that I haven't installed yet.

As you can see I'm a little confused. I'm hoping if this is the case with the change of drives the old hard drive might be bad. I'll check with him to confirm but I'm pretty sure.

I don't know what programs in msconfig to uncheck that are not related to my system? I'm a little unsure here.

Brick Wall

Me at times Smile

Thank You and I shall return. Keeping the fingers crossed.
_________________

"You will find as you look back upon your life that the moments when you have really lived are the moments when you have done things in the spirit of love.” ...
"Henry Drummond"

Sheila,

Just from reading your posts, it sounds like something went wrong at some point in your installation of software and/or hardware, or you picked up malware somewhere along the way. But, if you think you are back on your old hard drive and the new one was a replacement because you were having problems with the old one before, then you need to get off that drive and back onto your new one before going any further. Otherwise, it will be impossible to attribute the cause of your problems to anything other than what you suspect if you cannot find any malware on your system.

Norton is a resource hog and I would suggest that you install Avast or AVG in its place. Both are excellent anti-virus programs, and can run in the background without noticeably affecting your computer performance, although scans should be done when you are not using your system for other purposes. I prefer Avast because it has a resident network shield, Web shield, and P2P shield in addition to the standard resident shield whereas AVG only has the standard resident shield. But, AVG can be scheduled to run daily scans whereas Avast scans have to be manually run, although its resident shields are constantly protecting you in realtime. AVG is also a bit simpler to use. Either is excellent protection! Download one of them to your hard drive in a folder on your C:\ drive that you could create and call My Downloads. This is the installation application, which you will execute to install the anti-virus program on your system. Copy it to a cd so you can install it immediately after getting your C:\ partition back on your new hard drive, if that is what you intend to do. You will need to register Avast and get an activation key via email to get automatic updates, so don't forget to do that if you decide to use Avast. You may have to do the same with AVG, I forget because it has been 2 years since I downloaded that one for my Dell computer. I use Avast on my custom-built computer.

As far as msconfig and which items to uncheck goes, you want to uncheck everything that is not associated with your Anti-virus program, Spy Sweeper, and ZoneAlarm. If you look at msconfig, it will look like this:

Notice that I have only 2 items checked: one for Avast, and the other for AVG Anti-spyware. If I were using ZoneAlarm, I would have that checked too. The name under the column Startup Item will sometimes give you a hint as to what the item is associated with. If not, the descriptive path under the Command column will usually tell you what the item is associated with. You may have to expand the Command list horizontally to see what you see in the figure above. To do that, place your cursor on the line between Command and Location until you see a + sign with arrows pointing left and right. Left-click and drag the line to the right to expand the column and see more of the description in the Command column.

Note that sometimes an application may have more than one startup item associated with it. I can't remember for sure, but ZoneAlarm might - you'll just have to look.

If you are not sure which items to uncheck, post a complete list of the items in msconfig with all the information contained with each item that is under the Startup Item and Command columns, and I will tell you which ones you can leave checked and which ones to uncheck.
_________________
Repa

Older than dirt!

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